Probably the most relevant course I’ve been on in 27 years. It focused on the issues that affected us rather than issues which affect a wider sales based environment. Sometimes we lose focus on what is happening and we are programmed to be firm but nice……..and while it’s important to always remain professional, we don’t have to be ‘nice’ all the time. As we roll this out and the rest of the business understands the position we, and they, are in then to be able to walk into somewhere with a feeling of strength, and actually with backing, will make a huge difference. The role plays are always anticipated with much fear, but actually because all were done in a group situation, it felt far less staged and became more realistic because you were not individually put in an unreal situation. It worked for everyone.
