Over the 2 power days with Sentinel we worked on our issue of a key customer demanding £1.7m or we would be delisted. We went into the next customer meeting following the training with a clear position: “We know what you are doing and do you really want to take that path with all the repercussions on both sides or work with us in a spirit of cooperation where we can both get what we want
We ended up trading a £50k payment for the £1.7m demand to go away and in addition asked for and got an additional 10% business worth £2m turnover. Needless to say…. delighted!