Adjudicator Tacon's probe into category captaincy to stir up new hornet's nes
Adjudicator Tacon’s probe into category captaincy to stir up new hornet’s nest After a 355-day investigation into the UK’s biggest retailer, Groceries Code Adjudicator Christine Tacon this week delivered her verdict on the “shocking” breaches of the Code by Tesco’s buying and finance departments, who between them systematically abused suppliers to prop up the supermarket’s […]
Holland & Barrett accused of squeezing suppliers
Holland and Barrett is being accused of squeezing small businesses after it sent a letter to suppliers demanding contributions to its investment plan. In a letter this month, seen by the BBC, the high street retailer says it wants a reduction of costs of at least 5% from all its suppliers. It also wants suppliers […]
Innovation can help unlock new customer attitudes for a new era
Every Who down in Whoville liked Christmas a lot. But the Grinch, who lived just North of Whoville, did not! Whether you are a supplier-Who or a supplier-Grinch this year depends on how you are coming through range rationalisation, I suppose, but the opportunity for 2016 might require a Grinch-like change in attitude. Our attitude […]
National account managers should be negotiators, not salesmen
If your sales team struggles with the difference between selling and negotiation, here is an illustration for them. You will have witnessed the travesty that is the estate agent. While selling they try their best to match your property to the needs of a buyer. Solid. Once there is interest and the price negotiation begins, […]
Innovation – it's not just down to brands to be responsible
It’s such a great time to be involved in grocery, don’t you think? There’s so much going on. To quote IGD chief executive Joanne Denney-Finch: “What excites me the most is every type of company, new and old, large and small, has the chance to win from their current positions.” I couldn’t agree more. However, […]
Deal with discounters at a level you can sustain even if you double or treble sales
The discounter freight train has got up a head of steam and is cruising past the competition to record shares. Supermarket volumes last month fell year on year for the first time since 2014 and we also have underlying deflation in retail prices. All of the top four lost market share during the past 12-week […]
Promotion planning – make them relevant to shopper needs
Selling in grocery is not just selling a product or a promotion – it includes selling a plan and sometimes a vision. In some categories and customers there has been an overnight change in buyer style to one of collaboration, which has stumped and mystified some suppliers, as they’d grown used to surviving the transactional […]
GSCOP press coverage is essential – shoppers have a right to know
The YouGov survey this week reported improvement across the board on retailer collaborative measures versus one year ago. The GCA team is delighted with the gradual progress, recognising there is still a lot to do and that we must not take our foot off the gas. Do remember though that across the same year a […]
Is GSCOP working for you? Action required – tell me all about it!
In the late 1990s, changes in EU and UK competition law demanded that suppliers stopped influencing or dictating retail pricing. When a buyer moaned about the margin on products, the supplier response changed to an awkward dialogue for a while: “Err I’m sure you’re not errr suggesting that I should express influence over your retail […]
Waitrose trials 'Pick Your Own Offers' scheme in bid to boost myWaitrose card
Waitrose is planning a bold makeover of its loyalty card scheme by allowing consumers to choose which products they receive promotional offers on. The ‘Pick Your Own Offers’ scheme, which is currently being trialled at five Waitrose stores, will give shoppers armed with a myWaitrose card a long list of branded and own-label products to select […]
