Customer Engagement

Our team of consultants have sat on both the supplier and retailer sides of the table. They truly understand what makes a branded proposition meaningful and relevant to buyers, and use this experience to lead and own the customer relationship for many of our clients. This service covers daily supervision and management of the business, together with a broad portfolio of services linked to range, space, layout, price, promotion and supply chain.

Part of our mission, when we represent clients, is to make ourselves the indispensable partner to the retailer. This can play out in many ways but ‘winning the 50:50 decisions’ is a key method we use to track our success in this area. As well as high calibre relationship management, we also guide our clients on their investment strategies and help them optimise their ROI. We have broad based skills and expertise in revenue growth management as well as across both omni-channel and multi-channel environments.